At TalkPanda ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our language learning application and services (the "Service").

By using TalkPanda, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and profile picture when you create an account
• Profile Information: Language preferences, learning goals, skill level, and age range
• Payment Information: Billing details and payment card information (processed securely through third-party payment providers)
• Communications: Information you provide when you contact our support team or provide feedback
• User Content: Voice recordings, text inputs, and other content you create while using the Service

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Data: Learning progress, practice frequency, features used, and time spent on the app
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Log Data: IP address, browser type, pages visited, time and date of visits, and other diagnostic data
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity and store preferences

1.3 Information from Third Parties

If you choose to sign up using Google, Facebook, or Apple, we receive:

• Your name and email address
• Profile picture (if available)
• Unique identifier from the authentication provider

2. How We Use Your Information

We use the collected information for various purposes:

• Service Provision: To create and manage your account, provide personalized learning experiences, and deliver the features of our Service
• Personalization: To customize your learning path based on your preferences, skill level, and progress
• Communication: To send you updates, newsletters, marketing materials, and respond to your inquiries
• Improvement: To analyze usage patterns, improve our Service, and develop new features
• Payment Processing: To process transactions and send you purchase confirmations
• Legal Compliance: To comply with legal obligations and enforce our Terms and Conditions
• Safety and Security: To detect, prevent, and address technical issues and protect against fraudulent or illegal activities

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Cloud storage providers
• Analytics services
• Customer support tools
• Email service providers

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 Consent

We may share your information with your consent or at your direction.

4. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. We may retain certain information for longer periods to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is necessary for the purposes stated above.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure development practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information through your account settings or by contacting us at support@talkpanda.ai.

6.2 Delete Your Account

You can request deletion of your account and personal information by contacting us. Please note that some information may be retained as required by law or for legitimate business purposes.

6.3 Opt-Out of Marketing

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings.

6.4 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

6.5 Cookie Preferences

You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children's Privacy

Our Service is not intended for children under 13 years of age (or 16 in the European Union). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, please contact us at support@talkpanda.ai.

11. European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at support@talkpanda.ai. You also have the right to lodge a complaint with your local supervisory authority.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website and app
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

When contacting us, please provide sufficient information to identify you and describe your request clearly so we can respond appropriately.